Congratulations!

Congratulations on completing the Customer Service Online course.  We trust that you benefited and have practical ideas to take back to your workplace and implement.  Companies and utilities exist to serve customers.  So what is a business without good customer service?  They are out of business!  We leave you with a few closing quotes.

Customer service is just a day in, day out ongoing, never ending,
unremitting, persevering, compassionate, type of activity.
Leon Gorman

Spend a lot of time talking to customers face to face.

You’d be amazed how many companies don’t listen to their customers.
Ross Perot

Your customer doesn’t care how much you know until they know how much you care.
Damon Richards

Kind words can be short and easy to speak, but their echos are truly endless.
Mother Teresa

Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
Donald Porter

If you spend more on coffee than on IT security, you will be hacked.
What’s more, you deserve to be hacked.
Richard Clarke